Customers report problems with iPhone 14 purchased in the US

A very common habit of Brazilians who live or are abroad during a new launch of Apple is to make the purchase of the new smartphone in the United States due to the lower price. But this practice does not seem to be working with those who invest in a imported iphone 14: when arriving in Brazil, some people are not able to activate the eSIM and this is a serious problem, since the smartphone does not have a SIM tray.

The problem does not seem to be happening to all users, but a large wave of people have signaled that the use of the virtual chip is not being possible in the case of a model purchased in the US. Understand the case right now and what the companies involved said about the case.

iPhone 14 imported with problem

With the rise of the dollar and the high price of iPhone 14 in Brazil, many people with the opportunity to buy a new smartphone from Apple in US lands (and in dollars) they end up opting for this to pay less on launches.

But the problem started to happen when smartphones arrived in Brazil with their owners: several users reported that eSIM activation is not being possible and Vivo and TIM customers simply cannot connect to the internet through their mobile data plan. The idea, which before seemed like a way to save money, became a problem.

A Brazilian who lives in the USA with a iPhone 14 Pro, reported that even if his new cell phone has its own IMEI, he would not be able to use it in Brazilian lands. This is because according to the website of Anatel, your smartphone is restricted to run smoothly in Brazil. In practice, it is as if the National Telecommunications Agency were blocking the use of eSIM from models purchased in the US. See the screenshot below:

More people in the same situation as the Brazilian told their stories on social media and apparently, not all buyers are experiencing this problem. But it is certain that owners of iPhone 14 are experiencing difficulties:

Anatel says the site has an error

Wanted to comment on the i problemImported phones 14, Anatel denies that it is carrying out blocks and restrictions on smartphones brought to Brazil. The specific case of the Brazilian was an error that has already been corrected by the ABRT, which takes care of the portal Cool Cell Phone.

Still on the case, the agency recalled that it does not block imported models, despite the Celular Legal project existing and having caused the blocking of more than 140 pirated cell phones by 2018. The owners of one are not known. imported iphone 14 are experiencing this issue, but it definitely exists and needs to be fixed.

What did Apple say about the case?

Concluding the case that still remains unsolved, the Apple commented that he did not know what the problem was happening and will carry out the investigation. The big issue with eSIM activation seems to be more with operators Living e TIM than with the apple company. That's because these two operators use a serial number validation process done via an internal system.

Who uses a plan Clear does not have this problem because the red operator uses a QR Code that can be easily activated in less than 10 minutes, since it is not necessary to send data from the devices to the company that takes care of the plans. We've talked about this more in our special article on international roaming, be sure to understand all these details of this technology that allows the use of virtual chips.

A Living highlighted in a press release that its chip activation system has been active since 2018 and in addition to the process being done via physical stores, customers can also opt for Vivo em Casa, a functionality that activates eSIMs via WhatsApp.

Have you had problems with a imported iphone 14? Managed to solve? tell us Comment!

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With information: Felipe Esposito