How to activate Samsung technical assistance?
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The story is an old familiar to the population: after buying the long-awaited state-of-the-art cell phone, it had a factory defect or ended up falling on the floor and breaking the screen. It is then time to understand who can fix it, that is, to contact the technical assistance of Samsung. See how:
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What does Samsung's warranty cover?
If the product is under warranty, the correction of problems resulting from manufacturing defects is free of charge. Outside the period, however, the user can report and evaluate the problem to the authorized technical assistance. Samsung, but you will be charged for this – as well as if the error is also caused by a situation that is not covered by the warranty agreement, which you can consult on the Warranty Coverage.
The warranty does not cover situations resulting from the misuse of the devices, such as broken displays, falls and diving in the sea or salt water. Nor does it cover situations arising from unofficial changes to the system, such as the famous root or installing alternative Android ROMs. To correct any of these situations, the user will have to pay amounts.
What are the warranty periods?
Warranty periods for devices Samsung are as follows:
- Smartphones/cell phones and tablets: 12 months
- Smartwatches and wearables: 12 months
- Accessories for smartphones and tablets: 3 months
- Smart TVs: 12 months
- Home theaters, soundbars and speakers: 12 months
- Home appliances: 12 months
- Notebooks: 12 months
- LCD monitors: 12 months
- LFD monitors: 3 months
Find out more details at this link Samsung Warranty Coverage page.
How to contact Samsung
You can contact the Samsung or the authorized technical assistance service through the manufacturer's telephone exchange, e-mail channel, WhatsApp channel or official website. See the step by step for each option:
Phone
Accessing the support page, it is possible to find contact information near the footer of the site, and for capitals and large centers the telephone number of Samsung is 4004-0000, and for other locations, the contact number is 0800-124-421.
For this type of service, it is important to have the invoice of the product at hand, in addition to the serial number of the product, for any questions from those who attend. Telephone communication with the Samsung It is available from Monday to Friday, from 8 am to 20 pm, and on Saturdays from 9 am to 15 pm.
On the support page of Samsung, it is possible to enter contact via email, using a form. For this, you must choose the type of product and the exact model of it in the form options.
The site will take you to the FAQ section, and ask if you are still having problems with your device. If so, a screen for creating the email will open, next to the send button.
Once this is done, the email will be sent and, from there, all communication will be done through your email.
WhasApp
If this information is not enough for you, however, the company also provides a corporate whatsapp for conversation with the manufacturer's professionals, who can schedule technical visits at official assistance to solve the problem.
Yes, even the social network Twitter has an official channel Samsung that can help you with any queries. Tag the profile @SamsungBrasil in your question or complaint and wait for a response. It is also possible to send direct messages. And, being there, take the opportunity to follow the profile @Showmetech,
Website and Online Chat
A lot of people don't know, but the support page of Samsung is an excellent information point to help you understand whether the problem you are looking for will require technical assistance or can be solved by yourself.
Choosing which product you are having problems, regardless of whether it is TV, cell phone, tablet, smart watch, headset, notebook, refrigerator, air conditioning, washing machine (washer and dryer), speaker, soundbar, robot vacuum cleaner , or another, the company offers a wide range of documents and options for solutions for errors, without the user having to call the warranty or technical assistance directly.
If this information is not enough for you, however, the company also provides channels such as Samsung Live Chat, which can even schedule technical visits to official assistance to solve the problem. O Samsung Live Chat works 24 hours a day.
There is also the service by pounds, for consumers with some type of hearing impairment.
Remote support
Users who prefer a specialist from Samsung check their devices, but want to perform this action remotely, they can use the company's Remote Support service, which allows technicians to access cell phones via the internet and perform analysis of possible problems that may be affecting the devices.
The first step to access this type of assistance is to download the application Samsung Members, available at Google Play Store and Samsung Galaxy Apps. Once the program is open, the user must click on the “Support” tab and then on the option Fast Support, login to Samsung account if it has not yet been done and, finally, accept the application installation Smart Tutors that will allow service.
After installation, you will be redirected to the Smart Tutors, which will indicate that the user must call Samsung's call centers (4004-0000 for capitals and major centers and 0800-555-0000 for other locations) to obtain a six-digit pin. This code must be entered in the app to allow the company's specialist to have remote access to the device Samsung, be it TV, smartphone or other electronic smart from the company.
We emphasize that messaging applications and the like are not accessible without the specialist requesting permission from the owner of the device, and the Samsung it also sends an SMS to the customer during the support session that allows configuring the technician's permissions. There is, therefore, no compromise of the consumer's personal information and he can receive the necessary support without physically moving.
More details about this service from Samsung are available on official brand website.
How to locate or schedule a visit to a Samsung technical support
If you are sure that the problem or defect is something that needs the evaluation of physical technical assistance, the same website of Samsung also shows authorized places to carry out repairs closest to your location, on the page Service Center.
For this, the user must choose the product category, enter the city and zip code in which she resides, and then a map will show the closest options.
It is also possible schedule a Samsung service visit and even track your repair through the same website.
How to calculate cell phone screen repair value, parts and products
It is also possible to get an idea of the cost or repair value of each product or part of the Samsung that needs to be repaired or replaced. This is also done directly through the website, simply by selecting the model of your smartphone, or of another product, and consult the approximate values for each type of out-of-warranty repair.
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Source: Samsung
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