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How to block telemarketing calls on PROCON and ANATEL

lucas gomes avatar
lucas gomes
11 July 2024
In this tutorial, we will teach you how to register for the Don't Disturb Me and Don't Call Me programs, as well as recommending apps and other ways to block unwanted calls and messages
Table of Contents
  1. How to identify telemarketing calls?
  2. Don't Disturb Me by ANATEL
  3. Opening a complaint against a company with PROCON
    1. Acre (PROCON-AC)
    2. Alagoas (PROCON-AL)
    3. Amapá (PROCON-AP)
    4. Amazonas (PROCON-AM)
    5. Bahia (PROCON-BA)
    6. Ceará (PROCON-CE)
    7. Federal District (PROCON-DF)
    8. Espírito Santo (PROCON-ES)
    9. Goiás (PROCON-GO)
    10. Maranhão (PROCON-MA)
    11. Mato Grosso (PROCON-MT)
    12. Mato Grosso do Sul (PROCON-MS)
    13. Minas Gerais (PROCON-MG)
    14. Pará (PROCON-PA)
    15. Paraíba (PROCON-PB)
    16. Paraná (PROCON-PR)
    17. Pernambuco (PROCON-PE)
    18. Piauí (PROCON-PI)
    19. Rio de Janeiro (PROCON-RJ)
    20. Rio Grande do Norte (PROCON-RN)
    21. Rio Grande do Sul (PROCON-RS)
    22. Rondônia (PROCON-RO)
    23. Roraima (PROCON-RR)
    24. Santa Catarina (PROCON-SC)
    25. São Paulo (PROCON-SP)
    26. Sergipe (PROCON-SE)
    27. Tocantins (PROCON-TO)
  4. Blocking calls and SPAM directly on your cell phone
    1. On android
    2. On Samsung Galaxy smartphones
    3. On iPhones
  5. Lock apps for Android and iPhones
    1. Sync.ME
    2. Truecaller
    3. Whoscall
    4. Discover more about Showmetech

Do you receive spam messages or unwanted calls? Then this tutorial on how to block telemarketing calls is for you. Nowadays, it is possible to register for programs Don't Disturb Me by ANATEL e Don't Call Me from PROCON, to prevent companies from contacting you to offer products and services. You can also activate features of the systems themselves Android e iOS (iPhone) against these abusive practices. See each of these options below:

How to identify telemarketing calls?

Answering calls on a smartphone with the dial screen in focus.
Refuse calls with the prefix 0303, which indicates telemarketing calls. Image: Federal Government

Pay attention to the prefix 0303 in the call: Since 2022, the government and Anatel have determined that all telemarketing calls must use the prefix 0303 before the call number. This measure was implemented due to the large number of complaints from cell phone and landline users. Therefore, if an unidentified call starts with this prefix, you can refuse to answer it.

Don't Disturb Me by ANATEL

How to block telemarketing calls on Procon and Anatel. In this tutorial, we will teach you how to sign up for the do not disturb me and do not call me programs, as well as recommending apps and other ways to block unwanted calls and messages
ANATEL's Don't Disturb Me portal allows you to register to refuse unwanted calls. Image: ANATEL

The portal Don't Disturb Me by ANATEL is a national list intended for consumers who do not wish to receive telemarketing calls from companies in the telecommunications and financial institutions sectors. After registering, within 30 days, the consumer will stop receiving calls and messages from companies with promotions and products such as:

  • telecommunication services: fixed telephony, mobile telephony, broadband and pay TV from providers Algar, Claro, Oi, Sercomtel, Sky, Tim and Vivo.
  • Financial products: payroll loan and payroll credit card from financial institutions Agibank, BMG, BRB, BV, Banco Alfa, Banco C6 Consignado, Banco Master, Banco do Brasil, Bancoob, Banpará, Banrisul, Bradesco, Bradesco Financiamentos, CCB Brasil, CCB Brasil Financeira , Caixa, Cetelem, Daycoval, Digio, Facta Financeira, Financeira Alfa, Inter, Itaú Consignado, Itaú-Unibanco, Mercantil do Brasil, Mercantil do Brasil Financeira, PAN, Paraná Banco, Safra, Santander / Olé, Sicredi and Zema Financeira.
  • Exception: calls that are not related to the offering of products and services (active telemarketing) are not covered by the platform. This includes calls for data confirmation, fraud prevention, billing and retention of portability requests, with or without a refinancing offer.

As of August 2022, more than 5,7 million users have already registered on the platform, and more than 5,6 million phone numbers have been included for blocking. Access to Don't Disturb Me can also be done through applications Android and iOS (iPhone).

The platform also offers a contact form, indicated as an option Complaints in the website menu, so that consumers can notify about companies that are not respecting the blockade. Responses to complaints will be responded to within five business days.

See how to register with Don’t Disturb Me:

Step 1: Visit the site Do Not Disturb Me and on the main page, click I want to sign up;

Do-not-disturb telemarketing app to block unwanted calls.
Access the official ANATEL Don't Disturb Me website and click on I want to register. Image: Lucas Gomes, SMT

Step 2: On the next screen, include the requested data: name, surname and CPF. When finished, click Continue;

Enter your personal data on the website. Image: lucas gomes, smt
Enter your personal data on the website. Image: Lucas Gomes, SMT

Step 3: On the next screen, include how you would like to confirm your account: via email, cell phone or landline. After choosing the confirmation method, click Continue;

Include how you want to be registered: email, cell phone or landline. Image: lucas gomes, smt
Include how you want to be registered: email, cell phone or landline. Image: Lucas Gomes, SMT

Step 4: You will now need to create a password. According to the platform, the minimum password requirements are: 8 characters containing: 1 uppercase, 1 lowercase, 1 number and 1 special character. When creating the password, select the “I'm not a robot” box and then Continue;

Create an access password. Image: lucas gomes, smt
Create an access password. Image: Lucas Gomes, SMT

Ready! Now the blockade will take place within 30 calendar days from the date of request. To check your request or unlock it, simply access the platform with your login and password.

Opening a complaint against a company with PROCON

See where and how to file a complaint with your state's procon. Image: idec
See where and how to open a complaint with PROCON in your state. Image: Idec

O PROCON it also has its own platform for blocking unwanted calls and messages. But the body is state-owned, and some of them offer a registration system to block calls and others only indicate contact details for opening complaints against companies.

For example, in the state of São Paulo, the PROCON platform to avoid calls is the Do not call me, while in Rio de Janeiro it is Carioca Digital. In most cases, the platforms behave in a similar way: you will register by offering basic personal data such as full name, CPF, email and telephone number who wants to register call blocking.

Check out the full list:

Acre (PROCON-AC)

Alagoas (PROCON-AL)

Amapá (PROCON-AP)

Amazonas (PROCON-AM)

Bahia (PROCON-BA)

Ceará (PROCON-CE)

Federal District (PROCON-DF)

  • Registration for blocking calls: Form no PROCON-DF or in person, by filling out a specific form at PROCON-DF and Na Hora offices
  • Contact or platform for complaints: PROCON Federal District

Espírito Santo (PROCON-ES)

Goiás (PROCON-GO)

Maranhão (PROCON-MA)

Mato Grosso (PROCON-MT)

Mato Grosso do Sul (PROCON-MS)

Minas Gerais (PROCON-MG)

Pará (PROCON-PA)

Paraíba (PROCON-PB)

Paraná (PROCON-PR)

Pernambuco (PROCON-PE)

Piauí (PROCON-PI)

Rio de Janeiro (PROCON-RJ)

Rio Grande do Norte (PROCON-RN)

Rio Grande do Sul (PROCON-RS)

Rondônia (PROCON-RO)

Roraima (PROCON-RR)

Santa Catarina (PROCON-SC)

São Paulo (PROCON-SP)

Sergipe (PROCON-SE)

Tocantins (PROCON-TO)

Blocking calls and SPAM directly on your cell phone

Next we will show you how to block calls on smartphones Android e iOS (iPhone) with resources from the device itself, that is, without the need to download third-party applications. Look how easy it is:

On android

Step 1: Open the app Phone;

Tech apps and news from Showmetech featured on your smartphone.
Open the Phone app. Image: Victor Pacheco, SMT

Step 2: Identify the number you want to block and click on “i” symbol;

Click on option i. Image: victor pacheco, smt
Click on option i. Image: Victor Pacheco, SMT

Step 3: A series of options will appear. Select the option “Block number";

Click block number. Image: victor pacheco, smt
Click Block number. Image: Victor Pacheco, SMT

Step 4: Ready! A message will appear at the bottom confirming that that number has been blocked, making it impossible for him to call you again.

Confirm that the blocking has been carried out. Image: victor pacheco, smt
Confirm that the blocking has been carried out. Image: Victor Pacheco, SMT

On Samsung Galaxy smartphones

In addition to the possibility of blocking unwanted numbers mentioned above, on Samsung cell phones there is also a special function called Caller ID and spam protection. With it activated, the device will identify known SPAM numbers, using an online database, and automatically block them. Here's how to activate:

Step 1: open the app Phone, patch me Contact Us, in the upper right part and click on the button with three dots;

Phone contact with contact list on smartphone.
Open the Phone app, Contacts, bottom right and button with three dots. Image: Glauco Vital, SMT

Step 2: A series of options will appear. Choose the last option, Settings.

Contact via WhatsApp with a list of contact management options and settings.
Choose the last option, Settings. Image: Glauco Vital, SMT

Step 3: On the next screen choose the option Caller ID and spam protection;

Mobile phone call settings with options to enable text calling and number blocking.
Choose the Caller ID and spam protection option. Image: Glauco Vital, SMT

Step 4: Now activate the first button to activate the blocking option;

Phone spam rejection with call blocking warning in the context of call protection and spam identification.
Press the first button to activate the lock. Image: Glauco Vital, SMT

Step 5: And finally, activate the second button, in Block spam and scam calls. Now it's up to you: block Qualquer spam or scam by choosing the first option, or only scam calls from high risk, in the second option.

Spam on caller ID with spam and scam blocking on hiya.
And finally, activate the second button. Image: Glauco Vital, SMT

On iPhones

Step 1: Open the app Phone;

1. App icons and notifications on mobile phones focusing on technology and social media.
Open the Phone app. Image: Lucas Gomes, SMT

Step 2: Look for the number you would like to block and click the “i” symbol which is on the right side;

0303 728-5083 contact whatsapp brazil showmetech, information and news in technology.
Click on the i. Image: Lucas Gomes, SMT

Step 3: A series of options will appear, so choose the last one, “Block Caller";

I don't recognize specific information from the image's content, therefore, here's a generic SEO suggestion based on the Showmetech platform:
Select the Block Caller option. Image: Lucas Gomes, SMT

Step 4: An option will appear to confirm the blocking, so select “Block contact“. Now this contact will remain blocked until you unblock it.

Select the block contact option. Image: lucas gomes, smt
Select the Block Contact option. Image: Lucas Gomes, SMT

Lock apps for Android and iPhones

In addition to blocking numbers that make unwanted calls through the option on your smartphone, you can also count on aplicativos which can offer even more comprehensive alternatives in carrying out this blockade. Check out:

Sync.ME

The sync app. It can identify calls from unknown numbers. Image: google play store
The Sync.ME app can identify calls from unknown numbers. Image: Google Play Store

Starting with Sync.ME, this is a contact management app with advanced caller ID and spam blocking features. He can identify calls from unknown numbers, providing information about callers to help users avoid unwanted calls and scams, and has the option to block spam numbers acquaintances, increasing security against unwanted calls.

O Sync.ME is available for Android e iOS (iPhone).

Truecaller

In addition to blocking unknown calls, truecaller can also organize your schedule. Image: google play store
In addition to blocking unknown calls, Truecaller can also organize your schedule. Image: Google Play Store

Truecaller is an application popularly used to identify SPAM-containing phone calls and SMS messages. It offers several features that help users identify unknown callers, avoid telemarketing contacts and keep their calendar organized. The app uses an online and collaborative database to update the list of identified telemarketing numbers.

O Truecaller is available for Android e iOS (iPhone).

Whoscall

Whoscall is also an app used to avoid unwanted calls. Image: google play store
Whoscall is also an app used to avoid unwanted calls. Image: Google Play Store

O Whoscall stands out for its ability to identify calls from unknown numbers in real time. Using an extensive database of phone numbers, the app displays information about who is calling, allowing users to decide whether they want to answer or not.

He can detect and alert about suspicious text messages or unwanted, providing an additional layer of security against SMS fraud. The application also offers features for updating and synchronizing contacts, ensuring that information is always up to date.

O Whoscall is available for Android e iOS (iPhone).

And with that, we reach the end of this tutorial. Tell us Comment What did you think of the tips and take the opportunity to indicate your own recommendations here. Readers thank you.

See also:

How to record phone calls on iPhone

Just like record calls on the iPhone.

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