How to cancel Apple subscriptions

A Apple have some subscriptions available on Brazil and this offer tends to increase with the arrival of the “stand” of digital newspapers and magazines (Apple News) and the already announced video service that will clash with the Netflix. As with most companies, it is much easier to hire than cancel subscriptions. That's why we made this step-by-step tutorial to help you whenever you want to stop a service. Apple .

Below, we show you how cancel o Apple Music and icloud, both available on Brazil. There are some variations on the way depending on the OS version, but operation is possible on virtually all company devices, including iPhone, iPad, iPod, Apple TV or even from the apps iTunes e iCloud for Windows. Apple recommends that you cancel within 24 hours of renewal to avoid the next charge.

In addition, we will provide some tips for when the service or content is from third parties, cases of HBO GO, Netflix, Spotify and others.

How to cancel Apple Music subscriptions

If you're on a device like the iPad or Iphone:

1) Access Settings;

2) Tap your name;

3) Select the “iTunes and App Store” option;

4) Tap “Apple ID: [your email address];
5) Select the option “View Apple ID”;

6) Select the “Subscriptions” option. In the next window, your Apple Music subscription data will appear;

7) Tap the "Cancel subscription” and confirm in the next window.

If you prefer to cancel subscriptions via iTunes:

1) In the Accounts menu, select the option “View my account”;

2) Fill in your Apple ID, password and click the “Sign in” button;
3) In the “Settings” block, locate “Subscriptions” and click on the “Manage” link;

4) Click the “Cancel Subscription” button and confirm in the next window.

To cancel subscriptions on Apple TV (only from the 4th generation):

1) Access “Settings”;
2) Select “Accounts”;
3) Under “Subscriptions”, select “Manage Subscriptions”;
4) Select “Apple Music”;
5) Select “Cancel Subscription” and confirm the operation.

How to cancel iCloud subscriptions

In fact, you don't cancel Apple's file storage service, but “downgrade” to the free plan (5GB).

If you're on a device like the iPad or Iphone:

1) Access Settings;
2) Tap your name;
3) Select “iCloud”;
4) Select “Manage Storage”;

5) Select “Change storage plan”;

6) Select “Downgrade Options”

7) Select the “5GB Free” option;
8) Click “Done” and confirm the “Downgrade” button

If you're on Mac

1) From the Apple menu (?), select “System Preferences”
2) Click on “iCloud”.
3) Click on “Manage” in the lower right corner;
4) Click “Change Storage Plan” in the upper right corner.
5) Click on “Downgrade Options”;
6) Fill in your Apple ID password and click Manage;
7) Select the “5GB Free” option and click OK.

Or in the iCloud app for Windows:

1) Click on “Storage”;
2) Click on “Change Storage Plan”;
3) Click on “Downgrade Options”;
4) Fill in your Apple ID password and click “Manage”;
5) Select the “5GB Free” option and click OK.

How to unsubscribe from other content and services

There are apps that offer subscriptions managed by Apple. An example is HBO Go, launched in Brazil at the end of last year. You can only subscribe to it via the App Store (or Google Play). And how to cancel it? Just follow the exact same steps as for Apple Music subscription. Check out the example on the iPad:

1) Access Settings;
2) Tap your name;
3) Select the “iTunes and App Store” option;
4) Tap “Apple ID: [your email address];
5) Select the option “View Apple ID”;
6) Select the “HBO Go” option. In the next window, your subscription data will appear;

7) Tap the “Cancel Subscription” button (the example below is still in the free period) and confirm in the next window.

The procedure is the same for any content or subscription service managed by Apple. In this case, the company or iTunes will be indicated on the credit (or debit) card statement. So, the subscription list mentioned in the steps above is the first place you should look when you receive an unknown charge.

Here are some tips if you can't solve the problem in any of these ways:

• Access the address reportproblem.apple.com. Try to find the purchase or receipt, and from there, report the issue to Apple;
• Check if the subscription is linked to the Apple ID of another user, whether or not added to the device and who has registered their credit card;
• Check if the subscription was made by someone else, using Family Sharing;
• Make sure someone else, even a child, made the purchase using your password. It may have been a one-time purchase and not a subscription;
• Contact the content or service provider. It may be necessary to reinstall the app if it has been deleted (deleting an app does NOT cancel its corresponding subscription);
• Please contact Apple Support.

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