Is Shein trustworthy? See how to buy cheaply and safely

Buying online is already part of the routine of much of the world's population. Looking specifically at Brazil, consumers find cheaper options in foreign stores, some too good to be true. So it is always recommended to search for sites that have a good reputation.

Here, we are going to tell you if it is worth taking the risk of ordering something from another country on one of the sites that has become well known among buyers. With extremely cheap prices and a wide selection, find out if Shein is trustworthy with us!

What is Shein?

First, it is worth introducing the store that, despite having become known in Brazil, may not be known to everyone. THE Shein is one of the leading online clothing stores that offers clothes of all kinds, both for women's, men's, Plus size, children's, beach, accessories, bags, shoes, home products and much more. It was founded in October 2008 in Nanjung, China with the belief that everyone can enjoy the beauty of fashion. Therefore, its mission is to bring customers fashion styles at affordable prices.

The coolest thing is that, compared to the competition of other e-commerce, Shein stands out, as it not only sells clothes from other brands and stores on its platform, but also has its own clothing, made by the company itself. And it's always good to point out that the pieces are from Fast Fashion and often of low quality. However, this is not a negative, as it can be a great option to complete occasional looks, which will not be used often.

That's because Shein takes items that are on the rise and makes a lower quality version of them for a much lower price.

Besides the website, Shein also has mobile apps available from Google Play Store for Android and on App Store for iOS devices.

Is shopping at Shein reliable?

One of the biggest gauges to know if the Shein is trustworthy is ReclameAqui, a Brazilian site for complaints against companies about customer service, purchases, sales, products and services.

Complaints will exist about any type of service, after all, nothing is perfect. Therefore, there are some factors that help us to know whether or not it is worth buying at Shein. It is necessary to evaluate how much the brand cares about its customers from the complaints answered and the rate of solution of such inconveniences.

From Shein's page on ReclameAqui, it is possible to observe that the store responds to its consumers in order to respond to their problems. That is, as for reputation, it passes the reliability test.

So Shein is a good site for those looking for bargains, but if we look at some clothing reviews, we see a lot of complaints about the quality, such as quick fading and wear and tear.

How long does Shein take to deliver orders?

Before buying, you also need to consider the delivery time of orders, as this directly affects the customer experience. The store offers free shipping throughout Brazil on purchases over R$ 133,65, which can be made using a credit card or bank slip.

A few years ago, orders took over a month to arrive because each order was shipped directly from China. Today, it is possible to have your purchases in less than 20 days, but the platform states that the estimated shipping time to Brazil is, on average, 35 to 50 business days from the moment the package leaves the company. In addition, parts can generally be returned within 30 days from the date of receipt.

What are the payment methods to buy at Shein?

To buy at Shein, you can choose from the following payment methods: Pix, credit/debit card, bank slip e Paypal. We recommend that the payment receipt be kept in case you need to return it.

How to return Shein purchases?

If you are not 100% satisfied, you have a maximum of 30 days from the date of receipt to return the items, with two return methods available.

In the first method, you must use the shipping label that Shein provides to ship the package back. Shipping on the first return is free. If you later decide to return more items from the same order, you will be charged a flat fee of 45 reais, deducted from the refund.

Find the order at My requests, click the “Return item” button. Then just select the item you want to return and indicate the reason. Choose the return method to get the prepaid label.

When your return request is successful, the Post Office will send the return code to the email and phone number in your delivery address. From there, go to the Post Office and provide the return code or return label. The attendant will print the return label so you don't have to print anything.

Nota: If you need to return items from multiple orders, please order the return labels separately. It is recommended to wait for items to be returned after receiving all packages for this order in order to avoid multiple charges for an order.

The second way is to send it yourself. The customer chooses the logistics company to make the return and the cost of shipping is borne by the customer. Once the return has been made, it is necessary to include the tracking number of your order or the shipping receipt in “return history” within “My Orders”.

How does the Shein points program work?

Shein has a points program that rewards repeat shoppers. Just by registering and purchasing on the page regularly, you will earn points in the Shein VIP program and level up as your purchases in the last 12 months.

member levels

There are four different levels of Shein VIP members depending on your level of purchases on the platform:

• S0 level – is the first level, when you haven't bought anything yet.
• S1 level – when you make a purchase of at least BRL 0,01.
• S2 level – it is necessary to make a purchase of BRL 350 or 2 orders (over BRL 0,01).
• S3 level – you need to make a purchase of BRL 1000 or 5 purchases (over BRL 0,01)

As you can see, with just 5 low-value purchases it is possible to reach the S3 member level of the program.

What are the benefits of Shein VIP?

All registered users are part of the VIP program, the difference is the volume of purchases they make, and from that, the VIP level and which discounts or gifts you can get are calculated. Each membership level offers perks that can stack. That is, S3 level users can also take advantage of S2 and S1 levels.

From level S1:

• Exclusive logo: Shein's VIP member logo is activated from this level.

From level S2:

• Coupon when leveling up: you receive a discount coupon every time you level up, the first one will be when you reach S2.
• Free shipping card: buy with no minimum value with free shipping.
• New pop-up stores: when Shein opens a new store pop-up, it will inform you exclusively.

From level S3:

• free shipping card: You can buy with free shipping with no minimum amount even more times than with the S2 level.
• cashback speed: you will be given priority and your refund will be processed in less than 24 hours (time to receive the money will depend on the method selected).
• VIP customer service: high quality service. Any problems with your order or logistics will be responded to quickly.
• Campaign gifts: you will receive coupons, points or gift cards at special events which may vary by country.
• SHEINISTA Magazine: This quarterly magazine will allow you to take advantage of the latest fashion news for shopping inspiration.
• Exclusive promotions: access to exclusive discounts for selected products through the Shein Vip partner area.

How to see discounted products on flash sale?

A well-known promotion is the Shein Flash Sale, which is nothing more than the category of temporary clothes that the store offers and is periodically renewed to present new models of clothes and supply the lack of stock. You can find the Shein Flash Sale on the main page of the site in a banner or access the tab Promotion to be taken to the products of the category.

 Is Shein's website secure?

The platform website has the SSL certificate and other tools focused on ensuring the security and complete privacy of customers and other users. For those who don't know, the SSL certificate serves to contain the data of the legal and physical person, basically a virtual identity for the website.

With a wide variety of products sold, a strong presence on social networks and positive reviews on sites like Reclame Aqui, we can conclude that yes, Shein is reliable. You just need to find the ideal items for you!

Did you like our review? Do not forget spread the word for your friends and family. Oh, and keep following the showmetech for more information about the world of technology.

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