Is Shopee Trustworthy? See how to shop safely

O marketplace that fell in the taste of the Brazilian people — this is the Shopee —, the most downloaded shopping app in the country in 2021! Almost every day it is possible to hear from a close friend some kind of product recommendation coming straight from this platform. That's because the low prices, discount coupons and free shipping border on irresistible. Any look there, ends up resulting in a purchase. However, for those who are not used to shopping online or have not yet made any purchases on foreign sites, the question arises: Can Shopee be trusted?

To solve this issue, we will show you how to identify whether or not a website is trustworthy, mainly through its reputation. Without further ado, learn how to shop safely!

What is Shopee?

A Shopee it's a platform e-commerce born in Singapore in 2015, arriving in Brazil in 2019. Within the category of marketplace, the company works as a kind of for shopping time online, where sellers from all over the world advertise their products. Speaking of variety, it is possible to buy and sell items for all kinds of needs, such as clothing, accessories, electronics, lamps, frames and everything else you can imagine.

Besides the website, Shopee also has a shopping application for mobile devices to make life easier for those who like to buy quickly and easily, available at Google Play Store all with Android and App Store for devices with system iOS.

Is shopping on Shopee reliable?

One of the great allies that help to know if the shopee is trustworthy is Complain here, Brazilian website for complaints against companies about customer service, purchase, sale, products and services. In addition, user reviews on the app stores in iOS e Android also contribute to an analysis. Consideration must be given to the company note, calculated based on the perception of consumers themselves, the volume of complaints and response time.

In the case of Shopee, One 7,4 note prints the platform page on the consumer protection website. Positive point, since above 7 it is considered a good reputation. O number of complaints totals 54.055 with 98,6% response rate. The resolution rate of such complaints is good, with 76.3%. So, 66.8% of complaining consumers say they would do business at the store again.

No Google Play, the application presents grade of 4,5/5. The brand informs about the privacy policy and the use of personal and navigation data: it may share location data, personal information and others with third parties; data is encrypted in transit and the user can request the deletion of personal data.

Meanwhile, in Apple Store, the shopping app of Shopee Brazil has 542k ratings alongside a 4,8/5 rating. The app follows privacy requirements and shows the data that is used to track consumers' digital behavior. The app also lists the data collected while using the service: financial information, location, contact, search history, usage information, among others.

In all these analyzed locations, the store responds to its consumers in order to attend to their problems. In this way, as for reputation, it passes the reliability test. And one of the coolest points is the Shopee Warranty, which makes payment to the seller only after the consumer confirms the delivery of the product. In the event of any unforeseen circumstances, the purchase is cancelled.

This is how we assess how much the brand cares about its customers, based on the complaints answered and the rate of resolution of such inconveniences. So, whether to buy or sell, Shopee is trustworthy and an interesting alternative for those who want to save or earn money.

How long does Shopee take to deliver orders?

Known for customer-pleasing free shipping, the Shopee shopping app has a delivery policy based on Days to Ship (DTS), number of days required to prepare and ship an order. DTS is calculated based on the time elapsed from the time payment for an order is verified to the time shipping is arranged for the order. From there, there are two types of delivery:

• On Hands (3 working days) — Typically chosen for products that the seller already has in stock and are easily prepared for shipment. It includes a total time of 3 working days.

• Pre-order (7-30 business days) — For products that are handcrafted, manufactured or that the seller does not have in stock. It takes 7-30 business days to ship from the time of purchase confirmation.

What are the payment methods to buy on Shopee?

to buy at Shopee, you can choose between the following payment methods: Pix, bank slip, credit card ou debit. It is worth mentioning that the user who has the Caixa virtual debit card you can use it in your purchases at Shopee, just add it by accessing the “Me” area, “My Account”, then “Credit card” and clicking on “Add a new credit card”.

Can I request a refund on Shopee?

First, it is worth noting that the platform advises that all buyers check the package before clicking “Order Received”, as the payment will be released to the seller immediately after this action. As the payment has cleared, they will not be able to process any refund or return requests for missing items, undelivered order or regret. In cases where the product is defective, malfunctioning or deviating, these can be analyzed even if the buyer clicks on “Order Received”.

The deadline to request a refund, in both cases, is up to 7 days after receiving the product, while for electronics that are defective, the deadline is up to 30 days. Then analyze and test your product before clicking “Order Received” to have no complications with returns and refunds.

In addition, it is important to note that the return of personal items such as underwear, bathing suits, bedding/bathing linens, used makeup, perishables and grocery items is prohibited. THE Return is permitted for jewelry (earrings) and adult products, provided there is evidence of a manufacturing defect.

The seller has the right not to agree with the buyer's request. If that happens, a dispute will be opened for mediation by Shopee, based on the allegations and evidence provided by the two parties.

How do I request a refund on Shopee?

1. Go to the tab “Eu” and tap the “To Send/Receive" in "My shopping"; 

2. Select the item you wish to return;

3. Scroll down to the bottom page and tap “return/refundr”;

4. Select the products for Return/Refund and fill in the required fields. Now, just click on “Submit".

In conclusion, the strong presence on social networks, positive evaluations on sites such as "Reclame Aqui" and good delivery/return policies ensure that the shopee is trustworthy, safe and great for those who want to save!

So, did you like our review? spread the tip for your friends and family who still have this doubt. keep following the showmetech for more information about the world of technology.

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