Disappearance of Mi Store Brasil on the web leaves a loss of more than 1 million reais

A My Store Brazil, the unofficial online store of Xiaomi, disappeared from the air and left orders that were made since last year open. The damage is estimated to have been R $ 1,2 million (calculated from an average of BRL 1,2 for around XNUMX affected customers). Despite the popularity here, the store had no connection with the company.

A quick look at the store page on the website "Reclame Aqui" already manages to give an idea of ​​the main problems in relation to the service – or rather, the lack of it. The company's last performance, for example, was the a claim answered in January 2019. A total of 151 unanswered complaints were accumulated.

In addition, the social networks of that store also disappeared (Facebook e Social media coordinator) and they stopped answering via telephone (SAC). So, whoever bought from Black Friday here and still hadn't received the products, you won't be able to get your money back either, as reported by multiple hashtags expressing manifestations on social networks – in addition to the already mentioned recent flow of complaints via Reclame Aqui.

According to information from the Yahoo!, in November of last year alone, the São Paulo State Department of Finance and Planning “seized 30 Xiaomi products on Black Friday”. The devices came from Paraguay without documentation and were resold on the internet. In addition, without explicitly mentioning the name, one of the targets of the investigation was an official representative of Xiaomi.

Disappearance of Mi Store Brazil: what to do?

Some buyer profiles even recommend: if you ordered via PayPal, the American payment company can solve your problem, analyzing your situation and checking the possibility of reversing your purchase. To do this, simply contact the customer service their. For purchases that you have made at Mercado Livre, for example, the best immediate solution is to contact the company of your credit card.

The problems with the legalization of the service could be perceived in different ways by those who wanted to buy at the Mi Store: the name justified in the payment by boleto belonged to a certain group, what was charged on the customer's card bill was another group and the Mi Store itself was from a third (Action Sales Companhia Digital LTDA).

official xiaomi

A Xiaomi It has officially been operating here since the middle of last year – activities started in June, both in the physical store in São Paulo and in the online commerce. Upon arrival in the country, they recognized the presence of Mi Store Brasil (they even tried to take it down) and left a warning: any item purchased through unofficial means will not have assistance and are not the responsibility of the company.